Troubleshooting for Electrical Products

What to do if a fault occurs - electrical products only

This product is built to our highest quality standards. However, should you encounter operational problems please follow these checks before contacting your supplier.

Electric/powered recliners and settees

Problem – Possible Cause	Checks / Action
My chair/settee is not working at all. Possible cause – no power.	Check that the lights come on when the buttons are pushed.
	Check if the mains plug from the chair/settee is connected to the mains socket.
	Check if the mains socket is switched on.
	Check if the extension lead is connected to the transformer and/or at the rear of the chair/settee.
	Check if the extension lead is trapped or broken. Replace if damaged. Contact your stockist for replacement.
	Check if the light on the transformer is on.
	Check if there is power to the socket, does another electrical appliance work in that socket? If not, check fuse in the mains plug and replace with a 5A fuse if required.
	Has the transformer thermal cut-out activated? Switch off at mains and leave transformer to cool down for 30 minutes. Then reapply mains power.
	If none of the above contact your stockist.
	Rechargeable Recliners/Settees Is the battery charged? Plug in the transformer and charging lead to the mains power and connect power lead to charging outlet at the rear of the chair/settee. If the chair/settee works it needs to be left to charge. Ensure all leads are connected (modular furniture in particular). If none of the above contact your stockist.
Electric Care Recliners
Handset is flashing. Possible cause – either the TouchStop system is turned off and needs turning back on, or there could be an obstruction.	Check that the switch at the back of the handset is set to the on position. Check if there is an obstruction from a pet or a person. If none of these, then turn off the power to the chair, unplug the chair lead from the transformer at the rear of the chair for 1 minute. Re-connect the lead to the chair and turn on the power at the wall socket. Push the reset button on the chair until it comes to rest at the seated position to fully reset the chair.
When reset button is pressed the chair/footrest moves in the opposite direction instead of to the seated position. Possible cause – the motor is disorientated.	Use the lift button function to raise or lower the chair past the seated position and push the reset button again. The chair should now move back to the seated position and the reset function should have been successfully reset.

Electric adjustable beds

Problem – Possible Cause	Checks / Action
My bed is not working at all. Possible cause – no power.	Check if the mains plug from the bed is connected to the mains socket.
	Check if the mains socket is switched on.
	Check if there is power to the socket, does another electrical appliance work in that socket? If not, check the fuse in the mains plug and replace with a 5A fuse if required.
	Transformer thermal cutout activated? Switch off at the mains and leave the transformer to cool for 30 minutes. Then reapply the mains power.
	Check if the extension lead is connected to the transformer and bed motors (lift the centre bed section for easy access to the motors).
	Check if the extension lead is trapped or broken. Replace if damaged. Contact your dealer for replacement.
	RF Handset only – check the batteries in the handset.
The Head section is working but the Foot section is not working (Head-and-Foot beds only)	Check if the power cable which connects the separate bed ends is properly connected.
The hinges become noisy	Lightly oil to lubricate.
If none of the above contact your dealer.

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